Ovalmugs LLC Terms and Conditions

Introduction

Welcome to Ovalmugs LLC’s websites. Ovalmugs LLC operates two primary sites: Ovalmugs.com and Ovalmugscoffee.com (collectively, "Ovalmugs" or "we"). These Terms and Conditions ("Terms") govern your use of both websites, your Ovalmugs account, and any purchases or services (including membership programs) offered through them. By accessing or using Ovalmugs.com or Ovalmugscoffee.com, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our sites or services.

Scope and Separate Membership Programs

Ovalmugs.com and Ovalmugscoffee.com each offer their own Ovalmugs Plus+ Membership program with exclusive benefits. Each site’s membership is distinct and site-specific: being a member on one website does not confer any rights or benefits on the other website. Membership benefits are non-transferable between Ovalmugs.com and Ovalmugscoffee.com. Pricing, features, and promotions for the membership may vary by site and season and are subject to change at any time without notice. We will endeavor to communicate major changes, but it is your responsibility to review current membership offerings on the respective site’s membership information page.

Accounts and Eligibility

  • Account Creation: To make purchases or join the membership program, you may need to create a user account on Ovalmugs.com and/or Ovalmugscoffee.com. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Please use a strong password and notify us immediately of any unauthorized access or security breach.

  • Eligibility: Our websites and memberships are intended for users who are at least 18 years old. By creating an account or making a purchase, you confirm that you are 18 or older. Parents or guardians may use our sites on behalf of minors, but assume full responsibility for the minor’s use. Ovalmugs reserves the right to suspend or terminate accounts that violate these Terms or that are used in an unauthorized or inappropriate manner.

Product Information and Orders

  • Product Descriptions: Ovalmugs strives to provide accurate, current information on all products (mugs, coffee, and others) offered on our sites. This includes descriptions, pricing, and images. However, we do not guarantee that product descriptions or other content are error-free, complete, or current. If we discover an error in pricing or product details, we reserve the right to correct it and will contact you with the option to confirm or cancel your order if an item was mispriced. All product information is subject to change without prior notice.

  • Placing Orders: By placing an order on either Ovalmugs.com or Ovalmugscoffee.com, you are making an offer to purchase the products in your cart. Orders are not binding on Ovalmugs until we accept them. We reserve the right to accept or decline any order for any reason, including but not limited to availability, errors in pricing/information, or potential fraud concerns. You will receive an email confirmation if your order is accepted.

  • Payment: All payments for orders must be made at the time of purchase via the payment methods we provide at checkout (e.g., credit card, PayPal, etc.). Payments are processed securely through trusted third-party payment processors. Ovalmugs does not store your full credit card information on our servers. You agree to provide valid payment information and authorize us (or our payment processor) to charge the total amount of your order (including any applicable taxes and shipping fees) to your payment method. If your payment method fails or is declined, we may cancel your order.

Shipping and Delivery

  • Processing: We aim to process and ship all orders as quickly as possible. Standard orders are typically fulfilled within our stated processing times (as indicated at checkout or in our FAQs). However, processing and delivery times may vary depending on product availability, customization (if applicable), your location, and other factors.

  • Delivery: Once shipped, deliveries are handled by third-party carriers. Estimated delivery dates provided are estimates only and not guaranteed. Ovalmugs is not liable for delays in delivery caused by carriers, weather, pandemics, or other events beyond our control. If you experience a significant delay or issue with shipping, please contact our Support page, and we will assist in tracking or resolving the problem where possible.

  • Shipping Costs: Shipping fees (if any) will be displayed at checkout. Ovalmugs Plus+ Members enjoy free standard shipping on all eligible orders (see Ovalmugs Plus+ Membership section for details). Non-members may be charged shipping based on order total, promotion, or destination. Any applicable import duties or customs fees for international shipments are the buyer’s responsibility.

  • Accuracy of Address: Customers are responsible for providing an accurate and deliverable shipping address. Please double-check your address before finalizing an order. Ovalmugs is not responsible for lost or misdelivered packages due to incorrect address entry. If a package is returned to us due to an incorrect address, we may contact you to arrange reshipment (additional shipping charges may apply).

☕ Drink Coffee and Get Paid – Cashback Terms & Conditions
Cashback applies exclusively to purchases of the Cash Back Zebra – Medium Roast Coffee. No other products qualify for this promotion.

Cashback requires a $20 minimum balance and a 3-month holding period. Terms apply. One account per person. Phone number required at signup. Payouts are available only via PayPal. No exceptions.

By participating in the Drink Coffee and Get Paid promotion offered by Ovalmugs LLC, you agree to the following terms:

✅ Eligibility
Cashback is available to non-members only and applies exclusively to the Cash Back Zebra – Medium Roast Coffee.
Ovalmugs Plus+ members are not eligible for cashback rewards.

✅ Qualifying Products
Cashback only applies to purchases of the Cash Back Zebra – Medium Roast Coffee.
All other products, including other coffee blends, accessories, mugs, and bundles, are excluded from this promotion.

✅ Cashback Amount
Cashback rewards are determined at the time of purchase and apply only to the eligible product listed above.
Cashback excludes taxes, discounts, shipping fees, and any refunded or canceled orders.

✅ Holding Period & Payout Timing
Each cashback reward becomes payout-eligible only after 3 full calendar months have passed from the purchase date.
You must also accumulate a minimum of $20 USD in cashback before requesting a payout.
Both conditions must be met. No early or partial payouts will be issued.

✅ Payout Method
Cashback payouts are available only via PayPal.
You must provide a valid, active PayPal email address matching your Ovalmugs account.
No alternate payout methods will be offered. Failure to provide a valid PayPal account forfeits your cashback.

✅ Phone Number Requirement
A valid phone number is required at checkout or during account signup to qualify.
Accounts without a phone number will not receive cashback rewards.

✅ Fraud Prevention
Cashback is voided for any refunded, canceled, or disputed orders.
Abuse of the system (e.g., using fake info, bulk low-value orders, or multiple accounts) will result in immediate disqualification.
Ovalmugs LLC may request ID, order confirmation, or phone number validation before approving any payout.

✅ One Account Per Person
Limit one account per individual.
Creating multiple accounts per person or household is prohibited and will result in forfeiture of rewards.

✅ Program Changes
Ovalmugs LLC reserves the right to modify, suspend, or terminate the cashback program at any time without notice, especially in cases of abuse or operational concerns.

✅ Tax & Legal Compliance
Cashback rewards are considered promotional.
Customers are responsible for any taxes or income reporting.
If you earn $600 or more in a calendar year, you must comply with IRS 1099-K reporting through PayPal.

Ovalmugs Plus+ Membership Terms & Conditions

Last Updated: August 15th 2025

Welcome to Ovalmugs Plus+. By enrolling in, using, or maintaining an Ovalmugs Plus+ membership, you agree to the following Terms & Conditions (“Terms”). Please read these carefully, as they govern your membership, benefits, and obligations.

1. Membership Overview

Ovalmugs Plus+ is a subscription-based membership that provides active members with exclusive benefits, including but not limited to:

  • A 30-day free trial for new members.

  • Ongoing monthly savings of 22% sitewide on Ovalmugs products.

  • Free shipping on all orders within eligible regions.

  • Free yearly coffee reward (see Section 6).

  • Access to member-only giveaways, promotions, and early product releases.

  • Priority customer support and exclusive product designs.

  • Invitations to the Ovalmugs Coffee Committee at the 12-month mark.

Membership is billed at $4.99 per month following the free trial unless cancelled in accordance with Section 4.

2. Free Trial & Money-Back Guarantee

  1. 30-Day Free Trial: New members are eligible for a free 30-day trial of Ovalmugs Plus+.

  2. Cancellation During Trial: If you cancel your membership during the 30-day free trial, your account will be deactivated within 1–7 business days and you will not be charged.

  3. Money-Back Guarantee: If you are not satisfied after the trial and you were charged in error, you may request a full refund within 14 days of your first billing.

3. Billing & Payments

  • After the free trial period, billing will automatically continue on a monthly basis at $4.99 USD unless you cancel in accordance with Section 4.

  • Payments are charged to the payment method you provide upon registration.

  • By maintaining membership, you authorize recurring monthly charges until you cancel.

4. Cancellation Policy

  • You may cancel your membership at any time via your account settings or by contacting Ovalmugs Support.

  • If you cancel after the free trial, your membership will remain active through the current billing cycle.

  • Accounts cancelled during the trial are deactivated within 1–7 business days with no further charges.

5. Membership Eligibility

  • Membership is available to individuals who are at least 18 years old or have parental/guardian consent.

  • Ovalmugs reserves the right to refuse, suspend, or terminate memberships that violate these Terms.

6. Free Member Coffee

Ovalmugs Plus+ members have multiple opportunities to earn free coffee throughout the year. One reward is guaranteed for every active member, while the others are special perks available through participation or selection.

Ways to Receive Free Coffee:

  1. Guaranteed Yearly Coffee (1 per year)

    • Every December, active members receive an email invitation with a promo code to redeem one free bag of coffee of their choice.

    • Members must log in and place an order using the code during December.

    • If not redeemed in December, members will later receive a surprise invite with a new promo code. This surprise invite provides another one-month window to redeem the coffee.

    • The yearly coffee reward is not shipped automatically—it must be claimed by placing an order with the provided code.

  2. Points Redemption

    • Members earn points by purchasing coffee and mugs.

    • Once a member reaches 23,400 points, they may redeem those points for a free bag of coffee.

  3. Coffee Tasting Invites

    • At various times, Ovalmugs selects a limited number of members at random to receive invites for coffee tastings.

    • These members will be asked to provide feedback on current or upcoming coffees.

    • Not all members will receive this invite; selection varies each round.

  4. Annual Member Survey

    • Each year on May 1st, Ovalmugs sends out an annual survey.

    • The first 500 members to complete the survey receive a promo code for one free bag of coffee.

7. Giveaways & Promotions

  • All active Ovalmugs Plus+ members are automatically entered into both public and member-only giveaways.

  • Members may receive additional entries or exclusive giveaway access compared to non-members.

  • Giveaway prizes are not transferable or redeemable for cash.

8. Refunds & Returns

  • Active members enjoy free product returns in accordance with Ovalmugs’ standard return policy.

  • Refunds on membership fees are not provided except as noted in Section 2 (Money-Back Guarantee).

9. Member Conduct

  • Members agree not to misuse, resell, or share membership benefits outside personal use.

  • Ovalmugs reserves the right to terminate memberships for abuse, fraud, or misuse of benefits.

10. Privacy Policy

  • Ovalmugs respects your privacy. Personal data collected during registration and membership usage is handled in accordance with the Ovalmugs Privacy Policy.

  • By subscribing, you consent to receiving account-related communications, promotional offers, and product updates via email.

11. Disclaimers & Limitations

  • Membership benefits, pricing, and perks are subject to change at Ovalmugs’ discretion with 30 days’ prior notice.

  • Ovalmugs is not responsible for delays in shipping, product availability, or third-party promotions.

  • Ratings, reviews, and testimonials displayed on Ovalmugs Plus+ materials reflect individual experiences and may not represent every member’s experience.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Virginia United States, without regard to conflict of law principles.

If you have any questions, concerns, or feedback regarding these Terms and Conditions or any Ovalmugs policy, please contact us:

13. contact

  • Support Center: Visit our Support page for FAQs and contact forms.

  • Email: You can email our customer service team at hello@ovalmugs.com. (If you are a member, please indicate that in your message for priority handling.)

  • Mail: If you need to contact us by mail, send correspondence to:

Ovalmugs LLC
5806 Grove Ave Suite 355
Richmond, VA 23226

We will do our best to respond to all inquiries within 1–2 business days. Your satisfaction is important to us, and we appreciate you choosing Ovalmugs for your coffee and mug needs.

Ovalmugs Plus+ Rewards Program

Terms & Conditions

Effective Date: August 31, 2025
Entity: Ovalmugs LLC (“Ovalmugs,” “we,” “us,” “our”)
Mailing Address: 5806 Grove Ave, Ste 355, Richmond, Virginia 23226
Contact: Ovalmugs.com/support

These Terms & Conditions (“Terms”) govern the Ovalmugs Plus+ Rewards Program (“Rewards Program”). By participating, you agree to these Terms and to our website Terms of Use and Privacy Policy. We may update these Terms from time to time; the latest version posted on our site applies.

1) Eligibility & Enrollment

  1. Members only. The Rewards Program is available exclusively to active Ovalmugs Plus+ members with an account in good standing.

  2. Automatic enrollment. Enrollment is automatic when you activate Ovalmugs Plus+ using the same name and email you use to shop.

  3. Account identity. Your Rewards account is tied to one (1) email address. If you have multiple emails, contact support to request a merge (proof of identity may be required).

  4. Territory/Age. Participation is void where prohibited by law. You must be able to form a binding contract in your jurisdiction.

2) Earning Points

  1. What earns points.

    • Coffee products: 100 points per $1 (USD) spent

    • Coffee mugs: 20 points per $1 (USD) spent

  2. What does not earn points. Ovalmugs Plus+ membership fees, shipping, taxes, tips, gift cards (unless required by law), and third-party marketplace purchases do not earn points.

  3. Calculation basis. Points are calculated on the product subtotal after discounts, excluding shipping/taxes. Points are recorded as whole integers (we round down fractional points).

  4. When points post. Points generally post when an order is paid (or after the return/exchange window closes, at our discretion). Delays may occur due to payment processing, fraud checks, or system issues.

  5. Adjustments & reversals. If an order is canceled, returned, or refunded (in whole or part), we deduct the corresponding points. Your balance may become negative; you must earn back to ≥ 0 before redeeming.

  6. No property right. Points are promotional, have no cash value, are not your property, and cannot be sold, assigned, or transferred.

3) Redeeming Points (Points Program)

  1. Threshold & reward. 23,400 points = one (1) free 12oz bag of coffee (“Points Reward”).

  2. Redeem anytime. Once your points balance reaches 23,400, you may redeem at any time (subject to availability and these Terms).

  3. How redemption works. Redemption may occur via checkout reward, discount code, draft order, or other method we designate. One redemption = one free 12oz bag (roast/variant availability may vary).

  4. Limits & safeguards. We may limit redemptions (e.g., no more than one points reward per member per calendar month) to prevent abuse and ensure fairness.

  5. Shipping, taxes, surcharges. Unless we state otherwise, shipping, taxes, and any surcharges for a reward item are your responsibility and must be paid at redemption.

  6. Errors & fraud. We may review, delay, or cancel a redemption to investigate suspected error, fraud, or ineligibility.

4) Separate Annual Perk (December Free Bag)

  1. Annual membership perk. Active Ovalmugs Plus+ members may receive one (1) complimentary 12oz bag each December (“December Perk”). This is separate from points and does not deduct points.

  2. Process & timing. We may deliver this perk between Dec 1–31 via coupon, draft order, or other method. Roast/variant and inventory are subject to availability.

  3. Overlap controls. We may restrict issuance so no more than one free bag (points or annual perk) is fulfilled in the same calendar month.

  4. Shipping & taxes. Unless specified, shipping and taxes may apply to the December Perk.

  5. Eligibility. You must be active at the time of issuance/claiming. Duplicate or suspicious claims may be declined.

5) Points Balance, Access & Support

  1. Checking your balance. Use the site form “Check my points” (name + email). We’ll email your current balance.

  2. System of record. Our internal Points Ledger is the authoritative record. If a cached display conflicts with the ledger, the ledger prevails.

  3. Disputes. If you believe your balance is incorrect, contact Ovalmugs.com/support within 30 days of the relevant transaction and include order numbers/receipts.

  4. Expiration (current policy). Points do not expire under the current policy. We reserve the right to introduce expiration in the future with reasonable advance notice.

6) Returns, Cancellations & Negative Balances

  1. Points removal. Points from canceled/returned items are removed from your balance.

  2. Orders using rewards.

    • If a points reward was applied and the order is not fulfilled/used, we may return the points or reissue the reward.

    • If the order was fulfilled, points are not returned.

  3. Negative balances. Your balance may become negative after adjustments; future purchases will earn points to restore the balance.

7) Abuse, Fraud & Program Integrity

  1. Prohibited conduct. Fraud/abuse includes (without limitation): creating multiple/fake accounts; manipulating orders/referrals; bulk self-purchases designed to game rewards; coupon abuse; excessive returns/chargebacks; harassment; violating site Terms; or any activity that harms customers, partners, or Ovalmugs.

  2. Our rights. Ovalmugs may suspend, revoke, or terminate your participation in the Rewards Program (and access to Ovalmugs businesses) at any time, with or without notice, in our sole discretion—especially for suspected fraud or abuse.

  3. Forfeiture. Upon suspension/termination, unused points and unclaimed rewards may be forfeited.

  4. Investigation. We may delay posting points or fulfilling rewards during investigations. Our eligibility and integrity decisions are final.

8) Account Administration

  1. Non-transferable. Points and rewards cannot be sold, bartered, or transferred.

  2. Merging accounts. We may merge duplicate accounts after verifying identity.

  3. Communications. By participating, you consent to program communications (e.g., balance emails, redemption notices, perk reminders). Marketing preferences can be managed separately; transactional program emails may still be sent.

9) Program Changes, Suspension & Termination

  1. Changes. Ovalmugs may change earn rates, redemption thresholds, eligible products, benefits, or other features; suspend or terminate the program; or limit availability at any time.

  2. Notice. For material changes (e.g., introducing expiration or changing thresholds materially), we’ll provide reasonable advance notice by email and/or on-site. Continued participation after changes constitutes acceptance.

  3. Program end. If the program ends, points and rewards not redeemed by the specified end date are forfeited unless otherwise required by law.

10) Disclaimers & Limitation of Liability

  1. As-is. The program is provided “as is,” without warranties of any kind. We do not guarantee uninterrupted or error-free operation.

  2. Availability. Rewards (including specific roasts/variants) are subject to availability and may change without notice.

  3. Limitation. To the fullest extent permitted by law, Ovalmugs is not liable for indirect, incidental, special, consequential, or punitive damages arising from or related to the program. Our aggregate liability to you for direct damages related to the program shall not exceed $50 or the amount you paid us for your Ovalmugs Plus+ membership in the twelve (12) months preceding the claim, whichever is greater.

  4. Indemnity. You agree to indemnify and hold harmless Ovalmugs from claims arising out of your misuse of the program or violation of these Terms.

11) Taxes & Fees

  1. Your responsibility. You are responsible for taxes, shipping, and any fees associated with reward redemptions unless we state otherwise.

  2. Reporting. You are responsible for any tax reporting related to rewards you receive.

12) Governing Law & Venue

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-laws rules. You agree to the exclusive jurisdiction and venue of the state and federal courts located in Richmond, Virginia for any dispute arising out of or relating to the Rewards Program.

13) Privacy

We handle personal data in accordance with our Privacy Policy. By participating, you consent to our processing of your information for program administration, fraud prevention, and communications (e.g., balance emails, redemption notices, December perk reminders). For requests, contact Ovalmugs.com/support.

14) Contact

Ovalmugs LLC
5806 Grove Ave, Ste 355
Richmond, Virginia 23226
Support: Ovalmugs.com/support