Ovalmugs LLC Terms and Conditions

Introduction

Welcome to Ovalmugs LLC’s websites. Ovalmugs LLC operates two primary sites: Ovalmugs.com and Ovalmugscoffee.com (collectively, "Ovalmugs" or "we"). These Terms and Conditions ("Terms") govern your use of both websites, your Ovalmugs account, and any purchases or services (including membership programs) offered through them. By accessing or using Ovalmugs.com or Ovalmugscoffee.com, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our sites or services.

Scope and Separate Membership Programs

Ovalmugs.com and Ovalmugscoffee.com each offer their own Ovalmugs Plus+ Membership program with exclusive benefits. Each site’s membership is distinct and site-specific: being a member on one website does not confer any rights or benefits on the other website. Membership benefits are non-transferable between Ovalmugs.com and Ovalmugscoffee.com. Pricing, features, and promotions for the membership may vary by site and season and are subject to change at any time without notice. We will endeavor to communicate major changes, but it is your responsibility to review current membership offerings on the respective site’s membership information page.

Accounts and Eligibility

  • Account Creation: To make purchases or join the membership program, you may need to create a user account on Ovalmugs.com and/or Ovalmugscoffee.com. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Please use a strong password and notify us immediately of any unauthorized access or security breach.

  • Eligibility: Our websites and memberships are intended for users who are at least 18 years old. By creating an account or making a purchase, you confirm that you are 18 or older. Parents or guardians may use our sites on behalf of minors, but assume full responsibility for the minor’s use. Ovalmugs reserves the right to suspend or terminate accounts that violate these Terms or that are used in an unauthorized or inappropriate manner.

Product Information and Orders

  • Product Descriptions: Ovalmugs strives to provide accurate, current information on all products (mugs, coffee, and others) offered on our sites. This includes descriptions, pricing, and images. However, we do not guarantee that product descriptions or other content are error-free, complete, or current. If we discover an error in pricing or product details, we reserve the right to correct it and will contact you with the option to confirm or cancel your order if an item was mispriced. All product information is subject to change without prior notice.

  • Placing Orders: By placing an order on either Ovalmugs.com or Ovalmugscoffee.com, you are making an offer to purchase the products in your cart. Orders are not binding on Ovalmugs until we accept them. We reserve the right to accept or decline any order for any reason, including but not limited to availability, errors in pricing/information, or potential fraud concerns. You will receive an email confirmation if your order is accepted.

  • Payment: All payments for orders must be made at the time of purchase via the payment methods we provide at checkout (e.g., credit card, PayPal, etc.). Payments are processed securely through trusted third-party payment processors. Ovalmugs does not store your full credit card information on our servers. You agree to provide valid payment information and authorize us (or our payment processor) to charge the total amount of your order (including any applicable taxes and shipping fees) to your payment method. If your payment method fails or is declined, we may cancel your order.

Shipping and Delivery

  • Processing: We aim to process and ship all orders as quickly as possible. Standard orders are typically fulfilled within our stated processing times (as indicated at checkout or in our FAQs). However, processing and delivery times may vary depending on product availability, customization (if applicable), your location, and other factors.

  • Delivery: Once shipped, deliveries are handled by third-party carriers. Estimated delivery dates provided are estimates only and not guaranteed. Ovalmugs is not liable for delays in delivery caused by carriers, weather, pandemics, or other events beyond our control. If you experience a significant delay or issue with shipping, please contact our Support page, and we will assist in tracking or resolving the problem where possible.

  • Shipping Costs: Shipping fees (if any) will be displayed at checkout. Ovalmugs Plus+ Members enjoy free standard shipping on all eligible orders (see Ovalmugs Plus+ Membership section for details). Non-members may be charged shipping based on order total, promotion, or destination. Any applicable import duties or customs fees for international shipments are the buyer’s responsibility.

  • Accuracy of Address: Customers are responsible for providing an accurate and deliverable shipping address. Please double-check your address before finalizing an order. Ovalmugs is not responsible for lost or misdelivered packages due to incorrect address entry. If a package is returned to us due to an incorrect address, we may contact you to arrange reshipment (additional shipping charges may apply).

☕ Drink Coffee and Get Paid – Cashback Terms & Conditions
Cashback applies exclusively to purchases of the Cash Back Zebra – Medium Roast Coffee. No other products qualify for this promotion.

Cashback requires a $20 minimum balance and a 3-month holding period. Terms apply. One account per person. Phone number required at signup. Payouts are available only via PayPal. No exceptions.

By participating in the Drink Coffee and Get Paid promotion offered by Ovalmugs LLC, you agree to the following terms:

✅ Eligibility
Cashback is available to non-members only and applies exclusively to the Cash Back Zebra – Medium Roast Coffee.
Ovalmugs Plus+ members are not eligible for cashback rewards.

✅ Qualifying Products
Cashback only applies to purchases of the Cash Back Zebra – Medium Roast Coffee.
All other products, including other coffee blends, accessories, mugs, and bundles, are excluded from this promotion.

✅ Cashback Amount
Cashback rewards are determined at the time of purchase and apply only to the eligible product listed above.
Cashback excludes taxes, discounts, shipping fees, and any refunded or canceled orders.

✅ Holding Period & Payout Timing
Each cashback reward becomes payout-eligible only after 3 full calendar months have passed from the purchase date.
You must also accumulate a minimum of $20 USD in cashback before requesting a payout.
Both conditions must be met. No early or partial payouts will be issued.

✅ Payout Method
Cashback payouts are available only via PayPal.
You must provide a valid, active PayPal email address matching your Ovalmugs account.
No alternate payout methods will be offered. Failure to provide a valid PayPal account forfeits your cashback.

✅ Phone Number Requirement
A valid phone number is required at checkout or during account signup to qualify.
Accounts without a phone number will not receive cashback rewards.

✅ Fraud Prevention
Cashback is voided for any refunded, canceled, or disputed orders.
Abuse of the system (e.g., using fake info, bulk low-value orders, or multiple accounts) will result in immediate disqualification.
Ovalmugs LLC may request ID, order confirmation, or phone number validation before approving any payout.

✅ One Account Per Person
Limit one account per individual.
Creating multiple accounts per person or household is prohibited and will result in forfeiture of rewards.

✅ Program Changes
Ovalmugs LLC reserves the right to modify, suspend, or terminate the cashback program at any time without notice, especially in cases of abuse or operational concerns.

✅ Tax & Legal Compliance
Cashback rewards are considered promotional.
Customers are responsible for any taxes or income reporting.
If you earn $600 or more in a calendar year, you must comply with IRS 1099-K reporting through PayPal.

Ovalmugs Plus+ Membership Terms & Conditions

Effective Date: [Insert Date]

Important Summary:
By enrolling in the Ovalmugs Membership program ("Membership"), you agree to abide by the following Terms and Conditions, including eligibility requirements, benefit limitations, cancellation policies, and fraud prevention measures. Please read carefully before participating.

1. Membership Overview

Ovalmugs Membership offers exclusive benefits including free shipping codes, discounted product pricing, giveaway entries, early access to new releases, priority support, exclusive returns policy, and access to a private member messaging community (coming soon).

  • Free 30-Day Trial: New members are eligible for a free 30-day trial. After the trial, the membership renews automatically at $5 per month unless canceled.

  • Monthly Renewal: Membership automatically renews each month unless canceled prior to the billing date.

2. Eligibility

  • Membership is open only to individuals aged 18 years or older.

  • Only one active membership per individual is allowed.

  • Business accounts, bots, automated systems, or resellers are prohibited from enrolling.

3. Benefits

Membership benefits include:

  • Free Shipping: Available on eligible orders placed while membership is active. Excludes expedited or international shipping unless specified.

  • Discounted Orders: Members enjoy exclusive discounted pricing visible at checkout.

  • Giveaway Entries: Members receive double entries compared to non-members on eligible giveaways. No purchase necessary where prohibited by law.

  • Free Member Mug After 12 Months: Members who maintain continuous, uninterrupted membership for 12 months qualify for one free coffee mug of their choice (subject to availability; one-time offer; shipping charges may apply).

  • Exclusive Products and Designs: Certain products will be accessible to members only.

  • Priority Support: Members receive customer support priority, with responses within 24 hours Monday–Friday, 8:00am–8:00pm EST.

  • Extended Return Policy: Eligible non-food & beverage items can be returned while the membership remains active. Proof of purchase is required.

  • Early Access: Members may access new designs up to three (3) months before public release.

  • Community Messaging Platform (Coming Soon): Members will receive exclusive access when launched.

4. Membership Fees

  • $5 USD/month after the free trial period ends.

  • Fees are non-refundable, including partial months if canceled mid-cycle.

  • Prices and benefits may vary by promotional plan or geographic location but will be clearly disclosed prior to signup.

5. Cancellation Policy

  • Members can cancel their membership at any time through their Ovalmugs account or by contacting customer support.

  • Cancellation takes effect at the end of the current billing period — no retroactive refunds will be provided.

  • Trial cancellations must occur before the 30th day to avoid being charged.

6. Fraud Prevention and Membership Misuse

To protect the integrity of the program:

  • Memberships are non-transferable.

  • One account per person; multiple accounts per person or household may result in termination without refund.

  • Any attempt to manipulate membership benefits (e.g., multiple free trials, fake identities, reselling membership-only products) is prohibited and will result in:

    • Immediate cancellation of membership

    • Forfeiture of any pending benefits (e.g., giveaways, free mugs)

    • Potential legal action in cases of intentional fraud

  • We reserve the right to require verification of identity, phone number, and billing information at any time.

7. Program Modifications and Termination

Ovalmugs LLC reserves the right to:

  • Modify, suspend, or discontinue the membership program or any portion of its benefits at any time, with or without notice.

  • Adjust membership fees, perks, eligibility requirements, or terms with notice to members.

Continued participation in the Membership after changes are communicated constitutes acceptance of the new Terms.

8. Liability Disclaimer

  • Ovalmugs LLC makes no warranties regarding the availability or fulfillment of any benefit.

  • Members agree that Ovalmugs LLC is not liable for any damages or losses arising from participation in the Membership.

9. Donations

A percentage of each active monthly renewal is donated toward efforts to fight deforestation. Donations are made quarterly based on active paying members.

10. Governing Law

These Terms are governed by and interpreted in accordance with the laws of the Commonwealth of Virginia, United States, without regard to conflict of law principles.

Contact Information

If you have any questions, concerns, or feedback regarding these Terms and Conditions or any Ovalmugs policy, please contact us:

  • Support Center: Visit our Support page for FAQs and contact forms.

  • Email: You can email our customer service team at hello@ovalmugs.com. (If you are a member, please indicate that in your message for priority handling.)

  • Mail: If you need to contact us by mail, send correspondence to:

Ovalmugs LLC
5806 Grove Ave Suite 355
Richmond, VA 23226

We will do our best to respond to all inquiries within 1–2 business days. Your satisfaction is important to us, and we appreciate you choosing Ovalmugs for your coffee and mug needs.